Jay Heavilon

The other viruses

So far, we seem to be surviving COVID-19, but what about online viruses? With most of our organizations now being distributed, there are other viruses we need to consider in order to protect our data and our organization’s intellectual property. We will not delve into that list of viruses here, but rather focus on that ounce of prevention that is well worth a pound of cure. We have already discussed the risks of a distributed organization and the nefarious work…

Read More

Can retail survive the pandemic?

We have all been affected by the economic shutdown in ways we could never have imagined. If you predicted during the 2019 holiday season that we would have a total economic meltdown in 2020, I would have laughed out loud at you and scoffed at the notion. What is apparent now is that retailers are taking the brunt of it in many unexpected ways. Consumer spending is 70% of US domestic spending. We are in quite a hole and need…

Read More

Diversification isn’t just for your portfolio

In a recent conversation with a Fortune 500 IT group, we were very surprised to hear about the risks and issues they were having with their offshore service provider. Apparently, when offices were closed by COVID-19, and employees were dispersed to work at home they were negatively affected by the infrastructure issues of their country of choice. It never occurred to me this would be an issue. To those of us used to offshore tech talent, we are used to…

Read More

How do you firewall your remote teams?

I remember a few years ago when our biggest cybersecurity concern was if our firewall was robust enough to protect our systems. When we were all clustered together in an office, this was the issue. We were able to assess threats, install a robust firewall and watch our data and traffic in real time for threats. Yes, it sounds like a medieval city where you build a robust wall around your castle and everyone inside is safe. Those are not…

Read More
run to digital transformation

The finish line: digital customer experience. Part 3 of 3

What if this COVID-19 pandemic is just a trial run? By now, most organizations are working on more stable plans and readiness for remote work and some are shifting to remote work as a new normal. When JPMorgan Chase states publicly they are asking most of their employees to work from home, then this may be the trend for lots of more businesses. You have recovered from the knee-jerk reaction to having your employees work remote. You are making an…

Read More
run to digital transformation

Training for the digital marathon – part 2 of 3

You have just had your first taste of a distributed work force. How did that work out for you? In most organizations the realization that “Yes, we can work remotely” will trigger a sea change in how we function going forward. In our quick reaction to being removed from the office and sheltered at home did we implement the right distributed work strategy for the long term? Chances are likely not. We now have the chance to evaluate our implementation…

Read More
run to digital transformation

The race to digital transformation – part 1 of 3

In these strange times, we have all reacted to the chain of events that have led to a drastic change in how we work. Very suddenly, our offices were closed and we were sequestered into our homes for health reasons and the greater public good. Work still needed to be done. Many were forced to telecommute and work remotely – a new experience for some. In the digital industry, we have been working remotely for years, so this is nothing…

Read More

Call us today: 407-604-2004